Refund Policy
Refunds for one-time report unlocks
ReadMyPalm is designed to show a private preview before payment. Refund handling should stay consistent with that preview-first model.
When refunds are reviewed
- Duplicate charge for the same report
- Payment succeeded but the full report could not be accessed or downloaded
- Incorrect amount charged
- Unauthorized payment reported through the payment provider
- A technical failure that prevents delivery after reasonable retry
What is usually not refundable
Because the Web product shows a preview before unlock and delivers a digital report after payment, dissatisfaction with an entertainment reading alone may not qualify for an automatic refund. Cases should still be reviewed if there is a delivery, payment, or access issue.
What to keep
- Your Stripe receipt or payment confirmation
- The report ID shown on the private report page
- The email address used during the report flow
- A short description of the delivery or payment issue